Frequently Asked Questions


Here are answers to the most common questions you may have. If you can't find an answer, you may ask us on our Contact Us page.

Where can I purchase an Essence watch?

Please visit our Store Locator page to find your nearest authorized Essence Watch retailer.

Do you authorize any retailers to sell your Essence watches over the Internet?

We do not allow our watches to be sold over the Internet, nor do any of our authorized retailers make such sales. If you should see an Essence watch offered for sale on the Internet, you should assume that it is not genuine. With unauthorized Internet sales, there is no way we can know whether it has been damaged or altered in any way, or whether it was pre-owned with a valid warranty.

I have found an Essence watch I’m interested in, and I’d like to know its price.

To find out the price of the watch, you’ll need to contact your nearest authorized Essence Watch retailer.

Where can I find technical information about a watch?

Please visit the Technical Information page on this site. If you can’t find the information you want, please contact us and we’ll put you in touch with an Essence Watch Product Manager.

How do I care for my Essence watch to keep it in perfect working condition?

The watch maintenance section of the Repair Information page on this site has recommendations. If you can’t find the information you want, please contact us.

How do I set the time on my analog quartz watch?

Please refer to the bottom of the Technical Information page on this site.

Do all Essence watches have scratch-resistant crystals?

Yes, our crystals are all made of sapphire crystal, which makes them scratch resistant. Only diamonds, concrete, and marble can scratch the crystals of our Essence watches. For more information, you may go to the sapphire crystal section of the Technical Information page on this site.

Where can I have my Essence watch serviced or repaired?

After reading our watch service instructions on the Repair Information page, you will find the nearest authorized Essence Watch retailer or after-sales service center on the Store Locator page of this site.

Why is it important to have my watch battery changed at an authorized Essence Watch retailer or service center?

We recommend that you change your battery at one of our retailers or service centers in order to maintain the water resistance of the watch. We can also conduct water resistance tests to make sure your watch is sealed correctly against water entry. More information is available on the Warranty page of this website.

What sort of warranty do Essence watches have?

Read your Essence watch warranty on the Warranty page of this website.

How do I become an authorized Essence Watch retailer?

Please go to our Retailer Contact page and complete the retailer sign-up form. If you wish to make a one-time wholesale purchase of any of our watch models please contact us for a price quote.

What employment opportunities does Essence Watch offer?

Please take a moment to check our current openings and apply online on the Careers page of this website.